Help & Support
Find answers to common questions or reach out to our support team.
Frequently Asked Questions
How do I upload a list?
Go to the Lists page and click "Upload List". You can upload CSV or Excel files containing property addresses. The system will guide you through mapping your columns to the correct fields.
How does skip tracing work?
After uploading a list, select the records you want to skip trace and click "Skip Trace". Our skip trace engine searches for owner contact information with industry-leading hit rates. You are only charged credits for successful matches.
How do credits work?
Each plan includes a monthly credit allotment. One credit is used for each successful skip trace hit. If you run out of credits, overage billing activates at your plan's per-credit rate. You can view your credit usage on the Billing page.
How do I export my data?
From any list view, click the "Export" button to download your data as a CSV file. Exported files include all original data plus any skip trace results (phone numbers, emails, etc.).
What is list stacking?
List stacking combines multiple property lists to find addresses that appear on more than one list. Properties on multiple distressed lists (e.g., tax delinquent AND pre-foreclosure) often indicate more motivated sellers.
Can I change my plan?
Yes. Go to the Billing page and click "Manage Subscription" to upgrade or downgrade. Upgrades take effect immediately; downgrades apply at the start of your next billing cycle.
What file formats are supported?
We support CSV (.csv) and Excel (.xlsx, .xls) files. Make sure your file has a header row with column names. The maximum file size depends on your plan.
What data does skip tracing return?
Skip tracing returns phone numbers (mobile, landline), email addresses, and additional owner information when available. Results are appended to your list and can be exported.